COVID-19 Policies and Procedures

May 25th, 2020

 

Plan to return to Practice

This plan was developed with the goal of reducing the risk of exposure and transmission of the COVID-19 for patients and the practitioner at New Energy Bowen Therapy. We will identify the actions that myself, the practitioner and patients will implement and commit to in order to resume clinical practice as of May 30th, 2020. This policy is not meant to supersede guidelines/policies placed on Practitioners by their respective governing bodies or the Province of British Columbia. This document will be in effect until further notice and changes will be made as needed as per governing bodies and communicated to patients directly.

These protocols are being implemented in order to help reduce potential coronavirus transmission by:

  • Mandatory ongoing self-assessment for signs of COVID-19 related illness in practitioner and patients

  • Following social distancing guidelines to reduce all physical, non-treatment related interactions between practitioner and patients

  • Washing hands and/or use of Hand Sanitizer requirements

  • Avoid touching eyes, mouth, and nose

  • Enhanced cleaning protocols

  • Appropriate use of personal protective equipment

  • Following guidelines and recommendations from the Proving of British Colombia and Bowen College as well as BC RMT board

 

No Patient or Practitioner will enter the office if they are experiencing any symptoms of illness, even if symptoms are thought to be mild or the result of a non-COVID related illness.

Symptoms include but are not limited to; fever, cough, shortness of breath, sore throat, chills, stuffy or runny nose, loss of sense of taste or smell and other symptoms due to illness.

 

Pre-Screening

  • Any Bowen or Scar Tissue Release treatment involves some risk of COVID-19 transmission due to the inability to physical distance during treatment. Although we are following protocols to reduce or mitigate risks, that risk cannot be reduced to zero.

 

Patient:

Patients will undergo the following screening protocols:

  • The screening questionnaire will be posted on the Facebook account and website.

  • Patient will be informed of new guidelines and asked the screening questions when booking an appointment, when they arrive at the clinic for their appointment and first enter the treatment room.

  • Upon arrival at the office, patients will be presented with a sign NOT TO ENTER if any of the COVID screening questions applies to them.

  • Patients will be asked to CANCEL appointments if any symptoms arise between booking and their appointment time. Patients will not incur late cancellation fees due to illness.

  • Patients will be asked to sign a waiver indicating that they are free of COVID-19 symptoms, have not travelled abroad in the last 14 days and have not encountered anyone that has COVID-19 symptoms and understand that due to the nature of Bowen Therapy and Scar Tissue Release Therapy that physical distancing is not possible in the treatment room.

Practitioner:

Practitioner will self-assess before entering premises daily. If Practitioner has symptoms of Covid-19 or any other illness, she will call and cancel appointments until such time that she is cleared to return to work after either:

  • self-isolation for 14 days

  • an official negative COVID test result if previously diagnosed with COVID-19

 

 

Patient Obligations

  • Patients will be asked to arrive ON TIME for their appointments and not arrive early to allow for enhanced cleaning of treatment room.

  • If patients arrive early, please text or call Practitioner to see if treatment room is ready.

  • Patient should arrive alone for their appointment (unless appointment is for a child) and if assistance is needed for mobility, please inform the clinic ahead of time. The person assisting the patient will also be subject to the same screening as the patient.

  • Practitioner will greet patient and open door to minimize patient contact with surfaces.

  • Patients will be asked to sign a waiver indicating that they are free of COVID-19 symptoms, have not traveled outside the country in the last 14 days and have not encountered anyone that has COVID-19 symptoms and understand that due to the nature of Bowen Therapy and Scar Tissue Release Therapy that physical distancing is not possible in the treatment room.

  • Patients will be asked to bring a mask if they have one. If not, clinic can supply a mask for their use. Masks will be required during treatment as physical distancing cannot be maintained during the session.

  • Patients are asked that once inside the building to refrain from touching doorknobs and other surfaces to prevent cross-contamination.

  • Patient will either wash their hands upon arrival or use hand sanitizer that will be provided for them.

  • Use tissue to touch or scratch face to avoid possible transmission and cough into the elbow or use tissue.

 

Practitioner Obligations

  • Practitioner will self-assess daily before entering premises and cancel all appointments if she has symptoms of COVID-19 or any other illness.

  • Practitioner will wash hands for 20 seconds and/or use hand sanitizer before and after contact with patients and will use hand sanitizer again before doing any work around the head/neck/face area of patient, with full consent of patient. If patient does not consent, we will keep our focus on the rest of the body.

  • Practitioner will not run errands before a patient treatment to limit the risk to the patient.

  • Practitioner will be following physical distancing measures and avoid contact with non-family members except for shopping for groceries etc, while still physically distancing.

  • Appointments will be scheduled with more time in between to allow for proper disinfecting of surfaces in treatment room, equipment, and bathroom.

  • Practitioner will wear a mask during the treatment. The mask will be changed between each patient and change into a clean scrub top/shirt between each patient. Gloves/safety glasses will be available for practitioner to wear at the request of the patient.

  • Cleaning will be done in accordance with WorkSafe BC guidelines as per section on next page.

  • Clear signage on hand washing, safe sneezing techniques, screening, and COVID-19 guidelines for safe operation of premises posted and available for all to read.

 

Scheduling, Missed or No-Show Appointments

Scheduling: To comply with physical distancing guidelines and enhanced cleaning procedures, we will be spacing appointments further apart to allow us to accomplish these tasks.

Missed or No-Show: Out of respect for our patients and practitioner, a strict no-show policy will be in effect. Appointments cancelled due to illness or sickness will NOT be subject to a no-show fee. We ask that patients call, email or text to inform us of cancellation if it is not possible to make their appointment. 

 

If an appointment is missed for reason other than illness and has not informed the office, the patient will be charged in FULL for missed appointments.

Payment

Cash will continue to be an accepted form of payment as well as debit and credit via Square as our contactless payment option. Hand sanitizer will be available for use before and after handling of cash. Square terminal will be sanitized thoroughly after use.

 

Office Cleaning Procedures

  1. The treatment room will be thoroughly cleaned by the Practitioner before and at the end of the clinic day, as well as between each client. This includes treatment table, head piece, desks, chairs, doorknobs, light switches etc.

  2. Thorough cleaning of entry door and bathroom before and after each patient.

  3. All cleaning products used are approved to kill COVID-19 as per WorkSafe BC guidelines and approved by Health Canada.

  4. Practitioner to follow strict hand washing and hygiene procedures as outlined by the BCCDC and WorkSafe BC

  5. Hand sanitizer will be provided if hand washing is not possible.

  6. All linens, blankets, and scrub tops/shirts will be changed after each patient and laundered to avoid cross-contamination.

  7. All porous materials that cannot be laundered after every use like cloth chairs, pillows etc are removed from the treatment room.   

 

Bathroom

The washroom is a single stall bathroom that is used by office personnel in the building. Practitioner will clean all surfaces upon arrival and at the end of the day as well as after patient by wiping down the door handles, sink, faucets, toilet, flushing handle on toilet and making sure soap and hand towels are available.

  • Please use towelette to open door and refrain from coming into direct contact with door handle surfaces.

  • Hand soap, towelettes and sanitizer will be available in washroom.

  • Signs for proper hand washing protocol will be posted in washroom as well.

Thank you for your patience and understanding. 

© 2018 by New Energy Bowen Therapy